Privacy Policy – Sketchora

Last updated: October 20, 2026

At Sketchora, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website or purchase products from our store. We currently sell our products within India.

1. Information We Collect

When you visit our store, place an order, or contact us, we may collect the following information:

• Contact information: Your name, email address, phone number, and billing and shipping addresses.

• Order information: Products purchased, order details, payment status, and transaction records.

• Payment information: Payment-related details processed through our payment providers. We do not intentionally store complete payment card details on our own systems.

• Device information: Your IP address, browser type, device information, and website browsing activity.

• Customer communications: Information you provide when contacting us for support, returns, or other inquiries.

2. How We Use Your Information

We use your personal information to:

• Process, confirm, and deliver your orders.

• Accept and verify payments through our payment providers.

• Communicate order updates, shipping information, and customer support responses.

• Handle returns, refunds, exchanges, and complaints.

• Improve our website, products, and shopping experience.

• Detect fraud, protect our store, and comply with applicable legal obligations.

• Send promotional communications where permitted and, when required, with your consent.

3. Sharing Your Information

We may share relevant information with trusted third parties when necessary to operate our store, including:

• Shopify: To host and operate our online store and process orders.

• Payment providers: To securely process payments and refunds.

• Shipping and logistics partners: To deliver your purchases.

• Technology and service providers: To support website functionality, analytics, customer service, and other business operations.

• Government authorities: Where disclosure is required by applicable law or a lawful request.

We do not claim to sell your personal information. Any additional data sharing will be handled in accordance with our actual business practices and applicable law.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to maintain shopping carts, remember preferences, understand website usage, and improve your shopping experience.

You can manage cookies through your browser settings. Where consent is required by applicable law, we will provide appropriate consent choices for non-essential cookies and tracking technologies.

5. Data Storage and Security

We use Shopify and relevant service providers to operate our store and handle customer information. We take reasonable steps to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online transmission or electronic storage method can be guaranteed to be completely secure. Your information may be processed or stored in locations outside India by Shopify or our service providers, subject to applicable legal requirements.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including processing orders, providing customer support, resolving disputes, maintaining business records, and meeting legal or regulatory requirements.

When information is no longer required, we will take appropriate steps to delete or anonymize it, subject to applicable retention obligations.

7. Your Privacy Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information. You may also withdraw consent where processing is based on consent, request assistance with privacy-related concerns, or exercise other rights available to you under applicable law.

To make a privacy request, contact us using the email address below. We may need to verify your identity before processing certain requests. Some information may need to be retained where required by law.

8. Children's Privacy

Our store is not intended to knowingly collect personal information directly from children without appropriate authorization where required by law. If you believe a child has provided personal information inappropriately, please contact us so we can review the matter and take appropriate action.

9. Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party applications and services. These services have their own privacy practices, which we do not control. We encourage you to review their privacy policies before providing information to them.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website features, service providers, or applicable laws. Any updates will be published on this page with a revised date.

11. Contact Us

If you have questions about this Privacy Policy or wish to make a request concerning your personal information, please contact us:

Store name: Sketchora
Email: 7288saurabh@gmail.com
Country of operation: India

We will review and respond to privacy-related requests in accordance with applicable law.